FAQ

Q: What is a pre-order?

A: When you pre-order a product, you secure your place in line to receive the item as soon as it becomes available. Shipping times for pre-ordered items can vary depending on several different factors. As a general guideline, it is typical for pre-ordered items to be shipped within 2-6 weeks from the official release date. However, please refer to the product description for more details as production times may vary depending on the product.

 

Q: How long does shipping take?

A: Shipping times can vary depending on your location and the shipping method chosen during checkout. Typically, domestic shipping can take anywhere from a few days to a week. Please keep in mind that these are estimated delivery times and can be subject to delays beyond our control, such as weather conditions or unforeseen circumstances. To get a more accurate estimate for your specific location, it's best to refer to the shipping information provided during the checkout process or reach out to our customer support team for assistance.

 

Q: Can I track my order?

A: Yes, you can track your order once it has been shipped. We will provide you with a tracking number and instructions on how to track your package. This way, you can stay updated on its progress and estimated delivery date.

 

Q: What is AP's return and exchange policy?

A: All sales are final, however, if you receive a defective or incorrect item, please reach out to us within 3 days of receiving your order, and we will assist you with returns or exchanges. We encourage you to carefully review the product descriptions, size charts, and any other relevant information before placing your order to ensure a proper fit and to make an informed decision.

 

Q: How can I contact AP for further assistance?

A: If you have any additional questions or need further assistance, please feel free to reach out to us through the Contact page on our website or our Instagram @apparelbyap. We'll be happy to help you.

 

Q: Do you offer discounts or promotions?

A: Yes, we periodically offer discounts and promotions. To stay updated on our latest offers, sign up for our SMS list and follow us on all social media platforms. Additionally, keep an eye out for any ongoing promotions or special events featured on our website.

 

We hope these FAQs have addressed some of your questions. If you need further assistance or have additional inquiries, please feel free to reach out to us. We're here to help!