Policies

Thank you for visiting our website. Below, you will find important information regarding our policies and procedures. If you have any questions or require further clarification, please don't hesitate to contact our customer support team.

Customer Responsibilities:

All customers will be held to the same standard when it comes to understanding our policies and procedures. If there are any issues with the policies listed, they must be addressed to us via email. If the customer fails to contact us about any problems they have with our policies before they purchase, the issue will not be addressed or resolved.

Preorder Policy:

  • Pre-order items require 2-6 weeks for processing before they are ready to be shipped. (Unless otherwise stated). This allows for the handcrafting, cutting, and sewing of each product.
  • Once the pre-order items arrive to us, orders will be shipped within 1-5 business days.
  • We kindly ask for your patience during the pre-order process. If you have any questions or need an update on your pre-order, please contact us.
  • Pre-orders are not eligible for refunds, returns, or exchanges, unless there is a defect or error on our part.

Shipping Policy:

  • We currently offer shipping within the United States only.
  • Orders are typically processed and shipped within 1-5 business days.
  • Shipping costs and estimated delivery times may vary depending on the destination within the US and the selected shipping method.

Return and Exchange Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and exchanges under the following conditions:

  • Returns or exchanges are only accepted for items that are damaged, defective, or received in error.
  • Please contact us within 3 days of receiving your order to initiate the return or exchange process.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • We reserve the right to assess the condition of returned items before issuing a refund or sending a replacement.
  • Return shipping costs for eligible items will be covered by us.

Order Cancellation Policy:

  • All sales are final!

  • When making any purchases through our company, all purchases are final. This means that if an item is labeled as a pre-order in the description of that particular product, refunds, and chargebacks will not be accepted. This is because we have installed a terms and conditions check box that is listed before completing your purchase stating that you accept the wait times and abide by our company’s pre-order fulfillment.

    Privacy Policy:

    • We respect your privacy and are committed to protecting your personal information.
    • We collect and store only the necessary information required to process your order and provide customer support.
    • We do not sell or share your personal information with third parties without your consent, except in cases where it is necessary to fulfill your order (e.g., shipping providers).
    • In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/amayapersephone/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/amayapersephone/privacy_policy).

    *Please note that our policies may be subject to change without prior notice. We encourage you to periodically review our Policy page to stay updated on any updates or revisions.